New Research Suggests Delivering a Complete Digital Employee Experience is Essential in the Hybrid Workplace

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75% of companies rank digital employee experience (DEX) as a higher or top priority.

Only 25% of companies are currently implementing a comprehensive DEX solution; Almost 60% expect to implement one in the next 24 months.

Two-thirds of organizations implement 3 or more solutions to address DEX versus one comprehensive, integrated solution.

PALO ALTO, CA, May 02, 2022–(BUSINESS WIRE)–VMware Inc. (NYSE: VMW), a leading innovator in enterprise software, today unveiled research into improving the employee experience when working anywhere. The commissioned study, titled “Optimizing Digital Employee Experience for Anywhere Work,” conducted by Forrester Consulting on behalf of VMware, found that digital employee experience (DEX) is a critical component of how organizations embrace today’s hybrid Enabling the workforce, and a superior employee experience requires four integral components – experience delivery, experience measurement, analysis and remediation.

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Accelerating DEX investment and adoption has become imperative as companies meet the challenges of the hybrid workplace. According to the study, 75% of respondents have made DEX a higher or top priority since the pandemic began. When asked about the top business priorities that require improved DEX, 80% of respondents strive to increase employee productivity. 75% hope a DEX solution can improve the overall employee experience and increase retention rates.

“In the hybrid workplace, companies are prioritizing the digital employee experience as a key investment. The digital employee experience empowers employees and IT teams to make a positive impact and do their best work,” said Shankar Iyer, senior vice president and general manager, End User Computers, VMware. “A seamless digital experience is a competitive advantage for companies focused on hiring and retaining top talent.”

DEX insurance, everywhere

Investment in DEX solutions continues to grow as companies strive to improve employee satisfaction. While only 25% of respondents said they currently have a comprehensive DEX solution, a majority (nearly 60%) expect to implement one within 24 months. Additionally, 84% say their budget for DEX solutions will grow to 11-25% of their total IT budget over the next three years, showing the importance of finding a comprehensive solution that meets everyone’s needs staff supported.

Currently, two-thirds of respondents use three or more vendors to support their DEX journey. Using multiple vendors can compound the challenges of DEX integration by hampering root cause analysis and increasing the difficulty of evaluating DEX returns. This requires a holistic approach to DEX improvement. Two-thirds of respondents prefer comprehensive DEX solutions that can deliver successful deployment, monitoring, analytics, and remediation capabilities. It is important to integrate a DEX solution that covers all of these components to create a seamless employee experience.

VMware Anywhere Workspace helps IT deliver a great employee experience by helping employees deploy, measure, analyze, and troubleshoot experience issues, specifically:

  • Unified workspace with single sign-on: A one-stop shop for employees to access all their apps without having to remember passwords, helpful resources, communications and workflows that enable them to act quickly on business processes.

  • Experience measurement: A comprehensive view of a digital Employee Experience Score that takes into account user interactions with the workspace (mobile or desktop device, apps, OS, network, etc.) and employee sentiment, and is personalized based on organizational needs.

  • Proactive analysis: Observability of employee experience via dashboards and deep insights; including using machine learning models to detect anomalies and proactively uncover critical experience critics. Guided root cause analysis (RCA) with contextual dashboards, breadcrumbs visualization and admin collaboration to quickly identify the root cause of an issue.

  • Quick fix: Employee self-service with access to FAQs and company resources. IT can use Digital Employee Experience Management (DEEM) to proactively fix issues before they impact employee productivity, or launch a remote screen-sharing session when interaction with IT is required.

  • Support for BYO and enterprise devices on a single platform: Delivers consistent experiences across mobile and desktop, regardless of device management status.

Additional Resources


In this study, Forrester conducted an online survey of 537 global decision-makers at director level or higher with responsibility for strategy, oversight, or implementation of Digital Employee Experience (DEX) to identify the challenges associated with DEX and opportunities for a holistic, integrated solution evaluate . The questions asked of the participants concerned the DEX challenges and opportunities of their organizations as well as their current and future plans for investing in DEX solutions. Respondents were offered a small incentive as a thank you for taking the time to complete the survey. The study started in February 2022 and was completed in March 2022.

About VMware

VMware is a leading provider of multi-cloud services for all applications, enabling digital innovation with enterprise control. A trusted foundation for accelerating innovation, VMware software gives organizations the flexibility and choice they need to build the future. Headquartered in Palo Alto, California, VMware is committed to building a better tomorrow with the company’s 2030 Agenda. For more information, see www.vmware.com/company.

VMware, VMware Anywhere Workspace, Workspace ONE, and Horizon are registered trademarks or trademarks of VMware, Inc. or its affiliates in the United States and other jurisdictions.

This article may contain hyperlinks to non-VMware websites created and maintained by third parties, who are solely responsible for the content on those websites.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220502005461/en/


Angela Leaf, VMware Global Communications, +1.860.480.3367, [email protected]
Heather Donner, VMware Global Communications, +1.925.482.4333, [email protected]

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